Refund & Returns Policy

Need a different size? Contact us within 14 days of delivery and we'll happily arrange an exchange where stock is available.

Please refer to our Size Guide and individual product descriptions before purchasing, as our garments are handmade in small batches and available in limited quantities. Due to the limited nature of our drops, we cannot guarantee availability of exchange sizes.

If for any reason you're not completely happy with your purchase, we accept returns of full-priced items within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• In original condition
• Free from stains, odours, pet hair, or damage

To request a return or exchange, please email hello@freddyandthebellas.com with your order number and reason for return.

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please note:

• Original shipping costs are non-refundable.
• Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
• Sale items and gift cards cannot be returned or exchanged.

Faulty, Damaged or Incorrect Items

We take great care in making and packing every order. If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at hello@freddyandthebellas.com and we will work with you to resolve the issue as quickly as possible.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.